MANAGEMENT SYSTEMS, ORGANIZATION AND PRODUCTIVITY

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• Implementation, improvement and maintenance of management systems:

> Quality – ISO 9001:2008, EFQM;

> Environment – ISO 14001:2004;

> Food Safety – ISO 22000:2005; EFSIS; BRC

> Hygiene safety and health (OHSAS 18001)

> Social Responsibility – ISO 26000

> Innovation – NP 4457:2007

> Human resources management – NP 4427:2004

> Certification of products (eg CE)

> Targeting information – ISO 27001:2005

> Risk Management – ISO 31000

• Audits and private or integrated diagnostics (Quality, Environment, Food Security, HSST, Social Responsibility, Human Resources, Development and Innovation, Risk Management, ..)

• Accreditation of laboratories

• Quality control

• Improvement Programs

• Evaluation of customer satisfaction and “Mystery Shopper”

• Improved Service Quality

• Management of complaints

• Programs of modernization and change

• Excellence in quality (EFQM)

• Application of Lean Management (Productivity, layouts, provisioning, average resolution time,…)

• Re-engineering and value management

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